PT Welcome & Membership Specialist (Afternoons/Weekends)

YMCA of Greater Boston; Boston (MA); On-site; USD 22,000 - 31,000; Part time

Benefits offered by this job

Free YMCA membership

Discount on Specialty Programs

Discounted family membership

Retirement plan up to 10%

Health, Dental, and Vision

Vacation and Sick Time

Job summary

YMCA of Greater Boston is seeking a Welcome Center Representative for afternoons and weekends at the East Boston YMCA. You will manage member check-in, answer calls, promote memberships and programs, and help ensure safety and policy adherence in the lobby.

The role requires a friendly, customer-service oriented approach, reliable attendance, and the ability to multitask in a busy environment while representing the YMCA values and policies.

Responsibilities

• Present a welcoming and friendly demeanor when greeting and serving members and program participants.
• Arrive on time, ready to begin work at scheduled start of your shift, dressed in uniform with YMCA name tag.
• Enforce YMCA safety and membership policies at all times.
• Ability to work independently and to problem solve to serve our Y members.
• Be open and willing to be a substitute to work a shift where there is no coverage, including opening, closing, and weekend shifts.
• Conduct prospective member tours, as needed.
• Take member and non-member phone calls per YMCA policies.
• Be knowledgeable about YMCA policies and procedures and effectively communicate them, as needed, to members and staff.
• Perform responsibilities such as; cashing out, balancing daily transactions, and dropping envelopes in safe.
• Maintain an orderly and neat workspace during your shift and clean up when leaving.
• Be ready and able to respond to an emergency, assemble emergency equipment and assist in care of the victim.
• Attend all staff meetings and be able to work as a team player.
• Perform all other duties as assigned.

Job description

YMCA of Greater Boston is seeking a Welcome Center Representative for afternoons and weekends at the East Boston YMCA. You will manage member check-in, answer calls, promote memberships and programs, and help ensure safety and policy adherence in the lobby.

The role requires a friendly, customer-service oriented approach, reliable attendance, and the ability to multitask in a busy environment while representing the YMCA values and policies.