Membership Growth & Retention Specialist

BJ's Wholesale Club; Hyannis (MA); On-site; USD 23,000 - 29,000; Full time

Benefits offered by this job

Weekly Pay

Daily Pay

Free Memberships

Paid Time Off

Health Benefits

401(k)

Stock Purchase Plan

Job summary

BJ’s Wholesale Club in Hyannis is seeking a front-line Member Services Associate to help grow memberships and deliver exceptional service to members. You will handle inquiries, assist with exchanges and pickups, and promote all BJ’s membership options.

Join a fast-paced team that values accuracy, urgency, and a positive member experience, while supporting joint goals and daily club operations.

Qualifications

• Front-line/customer service or sales experience preferred.
• Basic math skills preferred.
• Computer proficiency preferred.

Responsibilities

• Promotes the BJ’s value proposition regarding acquisition, retention, perks, and the Member experience.
• Converts potential members by actively and effectively pitching all membership programs in accordance with company policies.
• Sells BJ’s membership products to potential new and existing members with high energy and determination.
• Drives toward goal achievement, defined by business established benchmarks and results.
• Delivers superior customer service to Members by serving as a first line point-of-contact regarding membership, credit card applications, questions, issues, returns, exchanges, lookups and pick-ups.
• Assists with Buy Online and Pick Up In Club (BOPIC) orders for members.

Skills

Customer service

Sales experience

Job description

BJ’s Wholesale Club in Hyannis is seeking a front-line Member Services Associate to help grow memberships and deliver exceptional service to members. You will handle inquiries, assist with exchanges and pickups, and promote all BJ’s membership options.

Join a fast-paced team that values accuracy, urgency, and a positive member experience, while supporting joint goals and daily club operations.