Hybrid Member Services Associate - Billing & Support

TEKsystems; United States; Hybrid; USD 48,000 - 58,000; Full time

Benefits offered by this job

Onboarding & training

Home-office equipment

Overtime opportunities

Performance bonus

Salary increases every 6 months

Commuter benefit

Job summary

TEKsystems in Scottsdale, AZ is hiring a Member Services Associate to provide high-level customer support on billing, policy changes, renewals, and online account assistance. The hybrid role requires 40 hours weekly with 3 in-office days and 2 remote days, plus potential bonuses and comprehensive benefits.

The ideal candidate shows excellent customer service, strong communication, attention to detail, and the ability to manage multiple tasks across several systems while documenting issues

Qualifications

• Proven ability to provide high-quality customer service.
• Experience using multiple computer applications.
• Detail-oriented with strong organizational and problem-solving skills.
• Ability to prioritize multiple tasks and deliver timely responses.

Responsibilities

• Assist members with billing, policy changes, renewals, and online portal questions.
• Provide professional and personalized customer service.
• Communicate with members by phone, email, text, and live chat.
• Navigate multiple systems while accurately documenting and resolving member needs.

Skills

Customer service

Communication

Attention to detail

Multitasking

Empathy

Job description

TEKsystems in Scottsdale, AZ is hiring a Member Services Associate to provide high-level customer support on billing, policy changes, renewals, and online account assistance. The hybrid role requires 40 hours weekly with 3 in-office days and 2 remote days, plus potential bonuses and comprehensive benefits.

The ideal candidate shows excellent customer service, strong communication, attention to detail, and the ability to manage multiple tasks across several systems while documenting issues