Member Support Advocate (Hybrid) | Start Making an Impact

TEKsystems; Winchester (VA); Hybrid; USD 24,000 - 35,000; Full time

Benefits offered by this job

Comprehensive paid training

Ongoing career development

Collaborative team culture

Meaningful impact in members' lives

Job summary

TEKsystems is seeking a Member Support Representative to be the friendly, knowledgeable first point of contact for members in a hybrid Winchester, VA role. You will assist with accounts, cards, loans, and savings while delivering personalized, empathetic support.

In this contract-to-hire position, you’ll simplify complex financial products, resolve inquiries efficiently, and identify opportunities to recommend solutions that help members achieve their financial goals.

Qualifications

• Excellent communication and problem-solving skills to resolve inquiries.
• Enjoy helping people and creating exceptional customer experiences.
• Thrive in a fast-paced, team-oriented environment.
• Adapt quickly and stay calm under pressure.
• Are curious, motivated, and eager to learn new skills.
• Bring a positive attitude and a commitment to continuous growth.

Responsibilities

• Be the friendly, knowledgeable first point of contact for member inquiries.
• Deliver personalized support with empathy, professionalism, and confidence.
• Simplify complex financial products and services into clear, easy-to-understand solutions.
• Assist members with accounts, debit and credit cards, loans, savings products, retirement planning, and more.
• Use technology and multiple systems to efficiently resolve questions and concerns.
• Identify opportunities to recommend products and services that help members achieve their financial goals.
• Create positive experiences that strengthen member relationships and reinforce trust.

Skills

Strong communication

Problem-solving

Customer service

Team collaboration

Adaptability

Empathy

Job description

TEKsystems is seeking a Member Support Representative to be the friendly, knowledgeable first point of contact for members in a hybrid Winchester, VA role. You will assist with accounts, cards, loans, and savings while delivering personalized, empathetic support.

In this contract-to-hire position, you’ll simplify complex financial products, resolve inquiries efficiently, and identify opportunities to recommend solutions that help members achieve their financial goals.