Member Support Specialist — Hybrid Contact Center

TEKsystems; Winchester (VA); Hybride; USD 24 000 - 35 000; Plein temps

Avantages offerts par ce poste

Medical, dental & vision

401(k) Retirement Plan

Life Insurance

Résumé du poste

TEKsystems in Winchester, VA is seeking a Contract to Hire Member Support Representative to be the friendly, knowledgeable first point of contact for member inquiries. You will provide personalized, empathetic assistance across accounts, cards, loans, and more, using multiple systems to resolve questions efficiently.

The role emphasizes clear communication, customer care, and the ability to recognize opportunities to support members’ financial goals.

Qualifications

• Strong communication and problem-solving skills.
• Enjoy helping people and creating exceptional customer experiences.
• Thrive in a fast-paced, team-oriented environment.
• Adapt quickly and remain calm under pressure.
• Are curious, motivated, and eager to learn new skills.
• Bring a positive attitude and a commitment to continuous growth.

Responsabilités

• Be the friendly, knowledgeable first point of contact for member inquiries.
• Deliver personalized support with empathy, professionalism, and confidence.
• Simplify complex financial products and services into clear, easy-to-understand solutions.
• Assist members with accounts, debit and credit cards, loans, savings products, retirement planning, and more.
• Use technology and multiple systems to efficiently resolve questions and concerns.
• Identify opportunities to recommend products and services that help members achieve their financial goals.

Connaissances

Communication

Problem-solving

Customer service

Teamwork

Calm under pressure

Learnability

Description du poste

TEKsystems in Winchester, VA is seeking a Contract to Hire Member Support Representative to be the friendly, knowledgeable first point of contact for member inquiries. You will provide personalized, empathetic assistance across accounts, cards, loans, and more, using multiple systems to resolve questions efficiently.

The role emphasizes clear communication, customer care, and the ability to recognize opportunities to support members’ financial goals.