Member Support Advocate — Hybrid, Paid Training

TEKsystems; North Richland Hills (TX); Hybrid; USD 25,000 - 36,000; Full time

Benefits offered by this job

Comprehensive paid training

Career growth opportunities

Supportive team environment

Meaningful impact on members' lives

Job summary

TEKsystems in North Richland Hills, TX is seeking Member Support Representatives to handle calls, assist members with accounts, and guide them toward suitable financial services. No prior financial experience is required as training is provided. This hybrid role is based in North Richland Hills, TX with a contract-to-hire path.

You will use multiple systems, deliver friendly, accurate support, and help members achieve their financial goals through thoughtful product guidance.

Qualifications

• Strong communication and customer service skills.
• A positive attitude and a genuine desire to help others.
• Basic computer skills and the ability to learn new systems.
• Ability to multitask and stay organized in a fast-paced environment.
• Dependable, adaptable, and eager to learn.
• Previous customer service experience is helpful but not required.

Responsibilities

• Be the first point of contact for members, providing excellent customer service over the phone.
• Listen to member needs and offer clear, helpful solutions.
• Assist with questions about accounts, debit and credit cards, loans, savings products, and other financial services.
• Use multiple computer systems to research information and support members efficiently.
• Build positive relationships by delivering professional, friendly, and accurate service.
• Identify member needs and connect them with products and services that may help them reach their financial goals.

Skills

Customer service

Communication

Problem solving

Multitasking

Basic computer skills

Learn new systems

Job description

TEKsystems in North Richland Hills, TX is seeking Member Support Representatives to handle calls, assist members with accounts, and guide them toward suitable financial services. No prior financial experience is required as training is provided. This hybrid role is based in North Richland Hills, TX with a contract-to-hire path.

You will use multiple systems, deliver friendly, accurate support, and help members achieve their financial goals through thoughtful product guidance.