Member Support Specialist — Build Trust & Impact

TEKsystems; North Richland Hills (TX); Hybrid; USD 25,000 - 36,000; Full time

Benefits offered by this job

Comprehensive paid training

Ongoing career development and growth

Collaborative team culture

Meaningful impact in members' lives

Job summary

TEKsystems in North Richland Hills, TX is hiring a Member Support Representative for a hybrid contract-to-hire role. You will be the trusted first contact for members, guiding them through accounts, cards, loans, and savings with empathy and clarity.

You’ll simplify financial products, resolve questions across multiple systems, and identify opportunities to help members reach their financial goals while delivering exceptional service.

Qualifications

• Experience in customer service or contact center preferred.
• Ability to explain complex financial products clearly.
• Willingness to learn and adapt to processes.

Responsibilities

• Be the friendly, knowledgeable first point of contact for member inquiries.
• Deliver personalized support with empathy, professionalism, and confidence.
• Simplify complex financial products and services into clear, easy-to-understand solutions.
• Assist members with accounts, debit and credit cards, loans, savings products, retirement planning, and more.
• Use technology and multiple systems to efficiently resolve questions and concerns.
• Identify opportunities to recommend products and services that help members achieve their financial goals.
• Create positive experiences that strengthen member relationships and reinforce trust.

Skills

Communication skills

Problem solving

Customer focus

Fast-paced environment

Job description

TEKsystems in North Richland Hills, TX is hiring a Member Support Representative for a hybrid contract-to-hire role. You will be the trusted first contact for members, guiding them through accounts, cards, loans, and savings with empathy and clarity.

You’ll simplify financial products, resolve questions across multiple systems, and identify opportunities to help members reach their financial goals while delivering exceptional service.