Member Support Specialist - Financial Guidance

TEKsystems; Winchester (VA); Hybrid; USD 29,000 - 32,000; Full time

Benefits offered by this job

Comprehensive paid training

Ongoing career development

Collaborative team culture

Meaningful impact in members' lives

Job summary

TEKsystems is hiring a Member Support Representative in Winchester, VA to be the friendly first point of contact for members, delivering empathetic support and guiding them through financial products and services. The role emphasizes clear communication and problem-solving in a fast-paced, team-driven environment.

The position offers comprehensive paid training and ongoing career development in a hybrid workplace, with opportunities to grow and build lasting member relationships daily.

Qualifications

• Strong communication and problem-solving abilities.
• Enjoy helping people and delivering excellent customer experiences.
• Thrives in a fast-paced, team-oriented environment.
• Able to remain calm under pressure and adapt to changing priorities.

Responsibilities

• Be the friendly first point of contact for member inquiries.
• Deliver personalized, empathetic and professional support.
• Explain complex financial products in simple terms.
• Assist with accounts, debit/credit cards, loans and savings products.
• Use multiple systems to resolve questions efficiently.
• Identify opportunities to recommend products/services to meet member goals.
• Create positive experiences that build trust and loyalty.

Skills

Communication

Problem-solving

Customer service

Team player

Calm under pressure

Learning mindset

Job description

TEKsystems is hiring a Member Support Representative in Winchester, VA to be the friendly first point of contact for members, delivering empathetic support and guiding them through financial products and services. The role emphasizes clear communication and problem-solving in a fast-paced, team-driven environment.

The position offers comprehensive paid training and ongoing career development in a hybrid workplace, with opportunities to grow and build lasting member relationships daily.