Junior Collections & Financial Counseling Specialist

TEKsystems; Winchester (VA); Hybrid; USD 22,000 - 31,000; Full time

Benefits offered by this job

Hybrid work schedule

Career growth

Financial counseling skills

Loss mitigation experience

Member support experience

Job summary

TEKsystems in Winchester, VA, is seeking a motivated Member Finance Solutions Specialist for a hybrid role (3 days onsite). The position supports a Fortune 100 financial institution and offers growth in finance services, with focus on member support, collections, and account management.

You will contact members with past-due accounts, provide payment solutions and financial counseling, review information, and document activity to stay compliant.

Qualifications

• Experience in customer service, collections, sales, retail, banking, insurance, administrative support, or call centers.
• Strong communication and problem-solving skills.
• Associate's/Bachelor's degree preferred, or equivalent professional experience.

Responsibilities

• Contact members regarding past-due loan and credit card accounts.
• Provide payment solutions and financial counseling.
• Review account information and recommend available options.
• Maintain accurate documentation and compliance standards.
• Help members avoid further delinquency through effective account management.

Skills

Customer service

Collections

Sales

Retail

Banking

Insurance

Administrative support

Call centers

Education

Associate's degree

Bachelor's degree preferred

Job description

TEKsystems in Winchester, VA, is seeking a motivated Member Finance Solutions Specialist for a hybrid role (3 days onsite). The position supports a Fortune 100 financial institution and offers growth in finance services, with focus on member support, collections, and account management.

You will contact members with past-due accounts, provide payment solutions and financial counseling, review information, and document activity to stay compliant.