Member Support Pro — Hybrid Role with Growth & Training

TEKsystems; Winchester (VA); Hybrid; USD 24,000 - 35,000; Full time

Benefits offered by this job

Paid training

Career development

Team culture

Meaningful impact

Job summary

TEKsystems is seeking a Member Support Representative to serve as the first point of contact for members. You will provide empathetic, personalized assistance across accounts, cards, loans, and savings while simplifying complex products for clear understanding.

This hybrid role in Winchester, VA emphasizes teamwork, adaptability, and ongoing growth, with comprehensive training and opportunities to advance within the organization.

Qualifications

• Excellent communication and problem-solving skills.
• Enjoy helping people and delivering exceptional experiences.
• Thrives in a fast-paced, team-oriented environment.
• Adapt quickly and remain calm under pressure.
• Curious, motivated, and eager to learn new skills.

Responsibilities

• Be the friendly, knowledgeable first point of contact for member inquiries.
• Deliver personalized support with empathy, professionalism, and confidence.
• Explain complex financial products and services clearly.
• Assist members with accounts, debit and credit cards, loans, savings, retirement planning.
• Use technology and multiple systems to resolve questions efficiently.
• Identify opportunities to recommend products and services to help members reach goals.
• Create positive experiences that strengthen member relationships and trust.

Skills

Communication

Problem solving

Customer service

Team oriented

Adaptability

Tools

CRM systems

Job description

TEKsystems is seeking a Member Support Representative to serve as the first point of contact for members. You will provide empathetic, personalized assistance across accounts, cards, loans, and savings while simplifying complex products for clear understanding.

This hybrid role in Winchester, VA emphasizes teamwork, adaptability, and ongoing growth, with comprehensive training and opportunities to advance within the organization.