Member Services Associate – Friendly Banking & Growth

TEKsystems; Ann Arbor (MI); On-site; USD 36,000 - 46,000; Full time

Benefits offered by this job

Comprehensive benefits

Generous paid holidays

Retirement savings with employer_contr

Long-term career growth

Team-oriented workplace

Job summary

TEKsystems in Ann Arbor, MI is seeking a Customer Service professional to join a member-focused financial institution. This role offers a collaborative, family-oriented team and a fast-paced environment.

You will handle member accounts, inquiries, and lending support while participating in training and development. This fully onsite position emphasizes exceptional service and teamwork within a stable organization.

Qualifications

• Excellent customer service and interpersonal skills.
• Professional, friendly, and welcoming demeanor.
• Strong verbal communication skills.
• Team player who willingly jumps in to help wherever needed.
• Strong work ethic with a commitment to delivering exceptional service.
• Ability to multitask and work efficiently in a busy branch environment.
• Very open to entry level candidates.

Responsibilities

• Open, close, and maintain member accounts.
• Assist members with account inquiries, service requests, and financial products.
• Answer incoming phone calls and provide exceptional member support.
• Process account maintenance requests, address changes, stop payments, check orders, travel notices, and wire transfers.
• Assist with legal account matters, including guardianship, power of attorney, conservatorship, and related documentation when applicable.
• Provide administrative and clerical support to the loan department.
• Prepare and distribute loan packages and supporting documentation.
• Maintain accurate records, filing systems, and member information.
• Communicate with members and internal departments regarding loan and account requests.
• Support branch operations and assist with additional duties as needed.

Skills

Customer service

Interpersonal skills

Verbal communication

Team player

Work ethic

Multitasking

Entry level friendly

Job description

TEKsystems in Ann Arbor, MI is seeking a Customer Service professional to join a member-focused financial institution. This role offers a collaborative, family-oriented team and a fast-paced environment.

You will handle member accounts, inquiries, and lending support while participating in training and development. This fully onsite position emphasizes exceptional service and teamwork within a stable organization.