Hybrid Member Support Specialist — Growth & Impact

TEKsystems; Town of Charleston (NY); Hybrid; USD 45,000 - 61,000; Full time

Benefits offered by this job

401k match

Health insurance

Paid training

Overtime eligibility

Job summary

TEKsystems in Charleston, SC is seeking a service-oriented Member Support Associate to deliver high-quality customer experiences across phone and digital channels. You will resolve questions, document interactions, and maintain accurate records while navigating multiple systems in a fast-paced hybrid environment.

Ideal candidates have strong customer service experience, excellent communication, and a professional, empathetic approach.

Qualifications

• Strong customer service experience.
• Excellent communication and active listening skills.
• Ability to handle phone-based interactions throughout the day.
• Strong problem-solving and multitasking abilities.
• Comfortable learning and using multiple computer systems.

Responsibilities

• Serve as a primary point of contact for members over the phone and through other communication channels.
• Answer questions, resolve concerns, and provide accurate information.
• Deliver a high-quality customer experience through empathy, active listening, and professionalism.
• Document conversations and complete follow-up activities accurately.
• Navigate multiple systems while assisting members.
• Manage multiple tasks and priorities in a fast-paced environment.
• Build trust and maintain positive relationships with members.
• Follow established processes while adapting to changing business needs.
• Collaborate with teammates and leadership to deliver strong service outcomes.

Skills

Customer service

Active listening

Phone-based interactions

Documentation

Multitasking

Job description

TEKsystems in Charleston, SC is seeking a service-oriented Member Support Associate to deliver high-quality customer experiences across phone and digital channels. You will resolve questions, document interactions, and maintain accurate records while navigating multiple systems in a fast-paced hybrid environment.

Ideal candidates have strong customer service experience, excellent communication, and a professional, empathetic approach.