Member Support Specialist - Hybrid, Growth & Learning

PDI Technologies, Inc.; Alpharetta (GA); Híbrido; USD 42.000 - 54.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Hybrid work arrangements

Quarterly perks program

Continuous learning opportunities

Leadership development

Descripción de la vacante

PDI Technologies, Inc. fosters innovation and collaboration as it empowers leading brands with technology solutions. The Member Support Specialist role focuses on resolving member questions and complaints with courtesy and urgency, leveraging knowledge of loyalty and payment programs.

The position emphasizes integrity, learning, and teamwork in a dynamic environment. The role aligns with a Monday–Friday, 9:00AM–6:00PM Central Time schedule, with hybrid work options and opportunities for

Formación

• 1-2 years of experience in a helpdesk/call center environment preferred; any customer service is a plus
• High school diploma/GED required
• Highest sense of integrity and discretion required
• Ability to remain professional and courteous with customers at all times
• Excellent written and verbal communication skills
• Ability to build relationships and strong alliances across the organization
• Willingness to learn every day, do it fast and use knowledge appropriately
• Ability to work independently and in a team environment
• Proficiency with MS Office and good typing skills (min. 40 wpm)

Responsabilidades

• Address member inquiries professionally to build positive relationships and long-term memberships
• Resolve issues efficiently, contributing to the company’s bottom line
• Monitor email queue and handle member inquiries and questions
• Follow up to member inquiries by taking specific action in a timely manner
• Work on special short-term projects to offer customized support for new programs
• Work with the Management Team to stay updated on product and program knowledge, and be informed of any changes in company policies
• Work with confidential customer information and demonstrate highest levels of integrity
• Thrive as a team player in a fast-paced, high-energy, change-oriented environment
• Track and report to management on systemic issues and provide insight on trends
• Participate in additional training courses when needed
• Other duties as assigned

Conocimientos

Customer service

Problem solving

Communication skills

Team collaboration

Analytical thinking

Learning agility

Educación

High school diploma/GED

Herramientas

MS Office

Descripción del empleo

PDI Technologies, Inc. fosters innovation and collaboration as it empowers leading brands with technology solutions. The Member Support Specialist role focuses on resolving member questions and complaints with courtesy and urgency, leveraging knowledge of loyalty and payment programs.

The position emphasizes integrity, learning, and teamwork in a dynamic environment. The role aligns with a Monday–Friday, 9:00AM–6:00PM Central Time schedule, with hybrid work options and opportunities for