Member Success: Sales & Service Pro

Talentify; Kapolei (HI); On-site; USD 42,000 - 64,000; Full time

Benefits offered by this job

Free gym membership

Medical and dental coverage

401k with match

Job summary

24 Hour Fitness is seeking a Sales and Service Expert (SSE) to deliver superior sales and service across membership, fitness, and retail offerings. You will build relationships with guests and members, translating value and driving acquisition and retention.

The role emphasizes guest engagement, lead generation, and achieving revenue targets while delivering a best-in-class member experience in a fast-paced club environment.

Qualifications

• Proven sales experience in fitness or retail.
• Strong customer service skills and interpersonal abilities.
• Ability to operate computers and POS systems.
• Knowledge of membership software is preferred.

Responsibilities

• Execute CARE sales model to address guest fitness needs.
• Tour potential members and describe facilities and services.
• Enroll members using sales techniques per MAP procedures.
• On-board new members and support retention activities.
• Aim to consistently meet or exceed sales goals.

Skills

Sales

Customer Service

Interpersonal

POS System

Education

High School Diploma or GED

CPR & AED certification

Bachelor's degree preferred

Tools

Membership System software

Job description

24 Hour Fitness is seeking a Sales and Service Expert (SSE) to deliver superior sales and service across membership, fitness, and retail offerings. You will build relationships with guests and members, translating value and driving acquisition and retention.

The role emphasizes guest engagement, lead generation, and achieving revenue targets while delivering a best-in-class member experience in a fast-paced club environment.