Membership Sales & Service Specialist

24 Hour Fitness; Arcadia (CA); On-site; USD 32,000 - 52,000; Full time

Benefits offered by this job

Free gym membership

Health insurance

Paid time off

401k with match

Job summary

24 Hour Fitness is hiring a Sales and Service Expert (SSE) to deliver an outstanding sales and service experience for guests and members. You will showcase membership, fitness, and retail offerings, build relationships, and help meet sales goals while guiding new members through onboarding and ongoing engagement.

The SSE focuses on driving member acquisition and retention, using the CARE sales model, and coordinating with the Sales and Service Manager to provide a best-in-class member experience

Qualifications

• In-depth knowledge of sales practices and techniques.
• Strong customer service orientation and product knowledge.
• Proficient with computer systems and POS software.

Responsibilities

• Greet guests and convert prospects using the CARE sales model; explain fitness and product offerings.
• Generate leads through community outreach, promotions, and referrals; set appointments.
• Engage members with fitness offerings and ensure a welcoming, ongoing club experience.
• Maintain strong member relationships, assist with retention activities, and drive sales targets.

Skills

Sales skills

Customer service

Interpersonal skills

POS knowledge

Education

High School Diploma or GED

Tools

POS System

Job description

24 Hour Fitness is hiring a Sales and Service Expert (SSE) to deliver an outstanding sales and service experience for guests and members. You will showcase membership, fitness, and retail offerings, build relationships, and help meet sales goals while guiding new members through onboarding and ongoing engagement.

The SSE focuses on driving member acquisition and retention, using the CARE sales model, and coordinating with the Sales and Service Manager to provide a best-in-class member experience