Member Acquisition & Experience Specialist

24 Hour Fitness; Santa Clara (CA); On-site; USD 42,000 - 70,000; Full time

Benefits offered by this job

Free gym membership

Health and dental coverage

401k with match

Employee Resource Groups

Job summary

24 Hour Fitness is seeking a Sales and Service Expert to deliver a high-quality sales and service experience to guests and members. The role focuses on membership, fitness and retail offerings, driving acquisition and retention, and meeting revenue goals.

The SSE builds relationships, demonstrates value of our products and services, and partners with leadership to ensure a best-in-class member experience in the club.

Qualifications

• Knowledge of sales practices and techniques.
• General understanding of the fitness industry.
• Ability to work with computers.

Responsibilities

• Executes CARE sales model with each guest and relates how products/services satisfy fitness needs.
• Tours potential members through the club and describes facilities and services.
• Communicates membership and fitness offers clearly using company tools.
• Enrolls guests using company sales techniques and MAP procedures.
• On-boards new members and supports retention activities.

Skills

Sales experience

Customer service

Interpersonal skills

POS system operation

Teamwork

Lead generation

Education

High School Diploma or GED

CPR & AED certification

Bachelor's degree preferred

Tools

POS System

Membership Software

CRM tools

Job description

24 Hour Fitness is seeking a Sales and Service Expert to deliver a high-quality sales and service experience to guests and members. The role focuses on membership, fitness and retail offerings, driving acquisition and retention, and meeting revenue goals.

The SSE builds relationships, demonstrates value of our products and services, and partners with leadership to ensure a best-in-class member experience in the club.