Membership Sales & Service Specialist

24 Hour Fitness; Eastvale (CA); On-site; USD 25,000 - 39,000; Full time

Benefits offered by this job

Free gym membership

Job summary

24 Hour Fitness is seeking a Sales and Service Expert to deliver an outstanding guest experience and drive membership, fitness and retail sales across our clubs. The SSE builds relationships and translates the value of our offerings, with a strong focus on member acquisition and retention.

The role emphasizes onboarding new members, promoting fitness services and driving engagement through personal training, classes, and digital content.

Qualifications

• In-depth knowledge and experience with sales practices and techniques.
• General understanding of Fitness Industry.
• Ability to work with computers.
• Strong interpersonal communication skills.
• Independent, self-starter with strong organizational skills.
• Ability to work as part of a team.
• Ability to operate Point of Sale (POS) System.
• Knowledge of Membership System software preferred.

Responsibilities

• Execute CARE sales model with each guest and relate how products/services satisfy fitness needs.
• Tour potential members through the club and describe facilities and services.
• Communicate membership and fitness offers clearly using company tools.
• Enroll guests using company sales techniques and MAP procedures.
• On-board new members and assist with retention activities to drive profitability.
• Consistently achieve or exceed personal and team sales goals.
• Generate leads externally from the community and internally through promotions and referrals.
• Manage leads with the Lead Management System and daily planning to ensure productive selling.

Skills

Sales techniques

Fitness Industry knowledge

Computer skills

Interpersonal skills

Self-motivation

Teamwork

POS system

Membership software

Education

High School Diploma

CPR/AED certification

Bachelor's degree preferred

Job description

24 Hour Fitness is seeking a Sales and Service Expert to deliver an outstanding guest experience and drive membership, fitness and retail sales across our clubs. The SSE builds relationships and translates the value of our offerings, with a strong focus on member acquisition and retention.

The role emphasizes onboarding new members, promoting fitness services and driving engagement through personal training, classes, and digital content.