Member Success & Onboarding Specialist

Rapid Ratings International, Inc.; Quincy (MA); On-site; USD 42,000 - 54,000; Full time

Job summary

Rapid Ratings International, Inc. in Quincy, MA seeks a proactive Member Services Associate to onboard suppliers into the FHR Exchange and deliver exceptional client experiences. You will guide confidential data submissions, explain our analytics-driven processes, and maintain a client-first approach at scale.

The ideal candidate blends strong communication with a sales mindset, handles multiple tasks efficiently, and contributes to operational excellence across global supplier interactions.

Qualifications

• Strong communicator with a seller’s mentality and ability to influence.
• Experience handling high-volume operational work with quality.
• Knowledge of how supply chains run is a huge plus.

Responsibilities

• Engage with private companies worldwide to enable participation in risk management programs.
• Explain our business model, products, and processes, and push to close deals while managing multiple tasks.
• Track conversion and response metrics and propose improvements.

Skills

Customer service

Communication

Sales mindset

Attention to detail

Supply chain knowledge

Job description

Rapid Ratings International, Inc. in Quincy, MA seeks a proactive Member Services Associate to onboard suppliers into the FHR Exchange and deliver exceptional client experiences. You will guide confidential data submissions, explain our analytics-driven processes, and maintain a client-first approach at scale.

The ideal candidate blends strong communication with a sales mindset, handles multiple tasks efficiently, and contributes to operational excellence across global supplier interactions.