Member Services Associate

Rapid Ratings International, Inc.; Quincy (MA); On-site; USD 42,000 - 54,000; Full time

Job summary

Rapid Ratings International, Inc. in Quincy, MA seeks a proactive Member Services Associate to onboard suppliers into the FHR Exchange and deliver exceptional client experiences. You will guide confidential data submissions, explain our analytics-driven processes, and maintain a client-first approach at scale.

The ideal candidate blends strong communication with a sales mindset, handles multiple tasks efficiently, and contributes to operational excellence across global supplier interactions.

Qualifications

• Strong communicator with a seller’s mentality and ability to influence.
• Experience handling high-volume operational work with quality.
• Knowledge of how supply chains run is a huge plus.

Responsibilities

• Engage with private companies worldwide to enable participation in risk management programs.
• Explain our business model, products, and processes, and push to close deals while managing multiple tasks.
• Track conversion and response metrics and propose improvements.

Skills

Customer service

Communication

Sales mindset

Attention to detail

Supply chain knowledge

Job description

Member Services Associate

Rapid Ratings International, Inc. Quincy, Massachusetts, United States

About this position

About RapidRatings

RapidRatings® sets the standard for financial health transparency between business partners, transforming the way the world’s leading companies manage enterprise and financial risk.RapidRatingsprovides the most sophisticated analysis of the financial health of public and private companies in over 140 countries worldwide. The company’s predictive analytics provide insights into how suppliers, vendors, and other third parties are likely to perform. For more information, visit rapidratings.com.

Our Member Services team helps onboard our clients’ suppliers as members of the FHR Exchange, a secure network where companies can share and access powerful financial health analytics. We source financial statements from private companies so we can generate Financial Health Ratings for their enterprise clients. Want to help?

We’re looking for a strong customer experience operator: someone who treats every interaction as a chance to make our process feel effortless for the person on the other end, even when the ask (sharing confidential financial data) is a hard one. The ideal candidate is a strong communicator and seller with sharp attention to detail, the ability to influence and overcome refusals, and a track record of running high-volume operational work without letting quality slip. You hold yourself to a higher bar than what’s asked of you, you notice when a process is clunky before anyone else does, and you communicate a solution. Knowledge of how supply chains run is a huge plus. Own a hands-on, tactical role focused on client and member satisfaction and operational excellence. You will have the ability to:

• Expand your experience and make an impact by engaging with private companies around the world to enable their participation in our clients’ risk management programs. You will work with senior management to facilitate the submission of confidential financial information, guiding these individuals through our programs, models, and processes and overcoming roadblocks efficiently and professionally.
• Develop into a program expert by introducing and explaining our business model, products, and processes to private companies. The candidate best suited for this role will have a seller’s mentality and always push to “close the deal.” They will also be comfortable moving quickly and managing multiple competing tasks and priorities simultaneously.
• Own your outcomes: track your own conversion and response metrics, spot patterns in where members drop off or hesitate, and bring ideas to the table