Member Solutions & Debt Recovery Specialist

Ascentra Credit Union; Pleasant Valley Township (IA); On-site; USD 36,000 - 55,000; Full time

Job summary

Ascentra Credit Union in Pleasant Valley Township, IA is seeking a Member Solutions Representative to manage delinquent accounts and help members move loans back to current status. You will contact members, offer payment plans, and coordinate enforcement actions as needed.

The role requires strong communication, analytical skills, and knowledge of collection laws. You will work closely with the Loan Operations team to protect member relationships while meeting recovery targets.

Qualifications

• Requirements include: High school diploma or GED; 2+ years in financial industry; 1+ year in collections; strong verbal and written communication; analytical and decision-making abilities; credit analysis; typing and computer skills; knowledge of collection laws and regulations; organizational skills; ability to work under pressure; teamwork.

Responsibilities

• Contact delinquent accounts by phone and mail to counsel members on repayment strategies and bring accounts current.
• Analyze delinquent borrowers' financial situation and recommend actions including collateral repossession when necessary.
• Coordinate Courtesy Pay program and collections procedures.
• Assist with bankruptcy claims and repossessions as needed.
• Process insurance claim forms and skip-a-payments.
• Maintain and update reports and communicate with supervisor for goal setting and accountability.

Skills

Verbal communication

Written communication

Analytical skills

Credit analysis

Decision making

Team player

Ability to work under pressure

Typing

Computer knowledge

Knowledge of collection laws

Education

High School diploma or GED

Tools

Typing

Computer literacy

Job description

Ascentra Credit Union in Pleasant Valley Township, IA is seeking a Member Solutions Representative to manage delinquent accounts and help members move loans back to current status. You will contact members, offer payment plans, and coordinate enforcement actions as needed.

The role requires strong communication, analytical skills, and knowledge of collection laws. You will work closely with the Loan Operations team to protect member relationships while meeting recovery targets.