Member Resolution & Financial Recovery Specialist

Altana Federal Credit Union; Billings (MT); On-site; USD 42,000 - 60,000; Full time

Job summary

Altana Federal Credit Union is seeking a Member Resolution Specialist at the West End Branch to work with members on past-due loans, repayment solutions, and complex processes. This role emphasizes problem solving, relationship-building, and compliance to support both member and team success.

You will resolve delinquency issues, communicate clearly with members, and document all steps in our system while upholding CARES values and protecting the credit union's interests.

Qualifications

• High School Diploma or GED is required.
• Previous experience in collections, member services, or a related financial services role within a credit union or banking environment is preferred.

Responsibilities

• Initiate outbound calls and respond to inbound inquiries related to delinquent accounts and overdrawn balances.
• Send timely and accurate written communications to members regarding account status.
• Work with members to identify root causes of delinquency and propose appropriate repayment plans or solutions.
• Accurately document all member interactions and payment arrangements in the collection system.
• Monitor and track account activity, ensuring compliance with internal policies and regulatory guidelines.
• Collaborate with other departments to assist members in resolving account issues.
• Maintain a professional, member-first approach while protecting the credit union's interests.

Skills

Problem solving

Excellent communication

Confidential info handling

Multitasking

Team collaboration

Office software

Education

High School Diploma or GED

Job description

Altana Federal Credit Union is seeking a Member Resolution Specialist at the West End Branch to work with members on past-due loans, repayment solutions, and complex processes. This role emphasizes problem solving, relationship-building, and compliance to support both member and team success.

You will resolve delinquency issues, communicate clearly with members, and document all steps in our system while upholding CARES values and protecting the credit union's interests.