Senior Collections Specialist - Remote & Recovery Solutions

Alliant Credit Union; Chicago (IL); Hybrid; USD 46,000 - 65,000; Full time

Benefits offered by this job

Work from home up to 3 days a week

Paid parental leave

11 paid holidays

Employee discount programs

Time off including paid personal and s

Health care, vision, dental, and 401k

Job summary

Alliant Credit Union is seeking a dedicated collections professional to service delinquent member accounts across multiple loan and depository products. You will analyze risk, negotiate repayment plans, and coordinate loss mitigation efforts while ensuring compliance with policies and regulations.

This role involves skip tracing, payment processing, and ongoing member outreach. The position includes working with various account types, meeting SLAs, and collaborating with internal partners to

Qualifications

• Minimum - High School or Equivalent.
• Minimum - 2 Years Collections or Related.
• Preferred - Secondary Language Skills or Related.

Responsibilities

• Manage delinquent member accounts across stages of delinquency through outbound and inbound communications.
• Analyze account risk and develop repayment, hardship, loss mitigation, settlement, or recovery solutions.
• Process payments, payment arrangements, automatic payment setups, account transfers, and other account servicing activities.
• Negotiate repayment plans, modified terms, settlements, and other recovery solutions for delinquent, charged-off, repossessed, or high‑risk accounts.
• Conduct skip tracing, locate updated member contact information and assets, and support recovery efforts.
• Audit accounts and ensure collection activities comply with regulatory, legal, and internal policy requirements.
• Meet service level agreements and performance expectations related to delinquency, loss prevention, recovery, productivity, quality, and member experience.

Skills

Collections

Customer outreach

Negotiation

Skip tracing

Payment processing

Regulatory compliance

Loss mitigation

Account servicing

Education

High school diploma or equivalent

2+ years collections or related

Secondary language skills (preferred)

Job description

Alliant Credit Union is seeking a dedicated collections professional to service delinquent member accounts across multiple loan and depository products. You will analyze risk, negotiate repayment plans, and coordinate loss mitigation efforts while ensuring compliance with policies and regulations.

This role involves skip tracing, payment processing, and ongoing member outreach. The position includes working with various account types, meeting SLAs, and collaborating with internal partners to