Member Solutions Associate — Collections & Member Support

Abound Credit Union; Fort Knox (KY); On-site; USD 32,000 - 42,000; Full time

Benefits offered by this job

Pension

Health insurance

Dental insurance

Vision insurance

Paid time off

Paid holidays

Life insurance

Disability coverage

401(k) matching

Tuition reimbursement

HSA/FSA

Job summary

Abound Credit Union in Kentucky is seeking a friendly Member Solutions Assistant to support delinquent member accounts through phone calls, in-person visits, and written correspondence. You will interface with branch personnel and collection agencies to recover overdrawn shares and NSF items.

We value self-motivation, attention to detail, and strong communication skills. A full job description will be provided after interview selection, and the role emphasizes member-focused collection

Qualifications

• High school diploma or GED.
• Self-motivation and willingness to support others.
• Organized with attention to detail and ability to meet deadlines.
• Strong communication skills with management and members.

Responsibilities

• Receive and process delinquent member accounts.
• Contact members by phone or in writing and coordinate with branches.
• Identify accounts for potential charge-off as needed.
• Prepare documentation for collection activities and coordinate with agencies.
• Communicate with a diverse member base.

Skills

Communication

Attention to detail

Organizational skills

Self-motivation

Education

High school diploma or GED

Job description

Abound Credit Union in Kentucky is seeking a friendly Member Solutions Assistant to support delinquent member accounts through phone calls, in-person visits, and written correspondence. You will interface with branch personnel and collection agencies to recover overdrawn shares and NSF items.

We value self-motivation, attention to detail, and strong communication skills. A full job description will be provided after interview selection, and the role emphasizes member-focused collection