Member Solutions Assistant

Abound Credit Union; Fort Knox (KY); On-site; USD 32,000 - 42,000; Full time

Benefits offered by this job

Pension

Health insurance

Dental insurance

Vision insurance

Paid time off

Paid holidays

Life insurance

Disability coverage

401(k) matching

Tuition reimbursement

HSA/FSA

Job summary

Abound Credit Union in Kentucky is seeking a friendly Member Solutions Assistant to support delinquent member accounts through phone calls, in-person visits, and written correspondence. You will interface with branch personnel and collection agencies to recover overdrawn shares and NSF items.

We value self-motivation, attention to detail, and strong communication skills. A full job description will be provided after interview selection, and the role emphasizes member-focused collection

Qualifications

• High school diploma or GED.
• Self-motivation and willingness to support others.
• Organized with attention to detail and ability to meet deadlines.
• Strong communication skills with management and members.

Responsibilities

• Receive and process delinquent member accounts.
• Contact members by phone or in writing and coordinate with branches.
• Identify accounts for potential charge-off as needed.
• Prepare documentation for collection activities and coordinate with agencies.
• Communicate with a diverse member base.

Skills

Communication

Attention to detail

Organizational skills

Self-motivation

Education

High school diploma or GED

Job description

Career Opportunities with Abound Credit Union

A great place to work.

Careers at Abound Credit Union

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Current job opportunities are posted here as they become available.

Are you ready to join a team that is committed to hardworking Kentuckians?

If so, Abound Credit Union might be the place for you!

We are driven by our selfless dedication to members and community. We create a connected, learning-driven, and fun environment that fuels our passion to inspire financial wellness. We do that by sharing our knowledge, strength, and accessibility to provide market-leading value that makes more possible for our members.

Here at Abound Credit Union, culture is a big deal. We roll up our sleeves each day to make this an awesome place to work. We want to bring great things to our communities, be awesome to each other, ready for whatever comes our way, and are hungry to learn and grow as people and professionals. Our best is built from the inside out.

Abound Credit Union is now hiring friendly, enthusiastic, and just overall awesome personalities to carry out collection activities related to delinquent member accounts. As a Member Solutions Assistant you will be responsible for the collection of overdrawn share accounts and NSF foreign checks, which includes communication with the members by telephone and in person, written correspondence, communication with branch personnel & Collection Agencies.

What You’ll Do:

• Receive and process return checks.
• Receive and review accounts on the Negative Shares report and takes appropriate action, which can include contacting members by phone or sending written correspondence.
• Identify accounts that need to be recommended for charge off.
• Gather and prepare necessary documentation for further collection activity.
• Communicate with a diverse member base.

**Full job description will be provided if you are selected for an interview.

What We Need:

• High school diploma or GED.
• Self-motivation, enthusiasm, and willingness to support others within the Abound team.
• Organized, display attention to detail, and ability to meet deadlines.
• Communication skills, whether it’s with management or verbal/written responses to members or other team members.
• Pension
• Health, Dental, Vision and Other Insurance Coverage
• Paid Personal Time Off
• Paid Holidays
• Life Insurance
• Short and Long-Term Disability
• 401(k) with matching funds
• Tuition Reimbursement
• HSA, FSA, and Dependent Care Spending Accounts