Collections Specialist I

ORNL Federal Credit Union; Knoxville (AL); On-site; USD 34,000 - 52,000; Full time

Job summary

ORNL Federal Credit Union is seeking a Collections Specialist I to contact delinquent members, document interactions, and arrange payments. The role requires strong communication and organizational skills, with a focus on accurate data entry and customer service.

The position emphasizes skip tracing and reviewing loan documentation to reach members, while meeting deadlines in a banking environment.

Qualifications

• High School Diploma or GED required.
• Minimum 1 year of experience in banking or credit union collections required.
• Proficiency with Microsoft Office Suite (Word, Excel, PowerPoint) is required.
• Excellent written and verbal communication and professional demeanor.
• Strong time management and organizational skills to meet deadlines.

Responsibilities

• Make outbound calls to delinquent members and document interactions and payment arrangements.
• Skip trace when outreach is unsuccessful and review loan documents to reach the member.
• Perform other related duties as assigned.

Skills

Communication

Time management

Organizational skills

Analytical skills

Education

High School Diploma or GED

Tools

Microsoft Word

Microsoft Excel

PowerPoint

Job description

Role: The Collections Specialist I is responsible for collecting delinquent payments and providing member service regarding collection issues.

Essential Functions and Responsibilities:

• Performs outbound calls on delinquent members, services inbound calls, accurately documents member interactions, payment arrangements, and action plans in the core collection platform.
• Skip traces for members that the Credit Union hasn’t been successful in reaching; reviews loan documentation, leverages skip trace platorm(s) and references prior collection notes in an effort to reach the member.
• Performs other job related duties as assigned.

Experience:

• Minimum 1 year of experience processing transactions and delivering customer/member service in a banking or credit union environment Required
• One or more years of experience in a banking or credit union collections environment Preferred

Education:

• High School Diploma or GED Required

Other Skills Required:

• Proficiency in Microsoft Office Suite, to include Word, Excel and PowerPoint.
• Excellent organizational and analytical skills
• Ability to communicate clearly and professionally with all levels of an organization.
• Excellent written and verbal communication skills, including business writing ability
• Excellent time management skills and accustomed to working with deadlines.