Member Solutions Assistant

Abound Credit Union; Kentucky; Hybrid; USD 30,000 - 45,000; Full time

Benefits offered by this job

Pension

Health Insurance

Dental Insurance

Vision Insurance

Paid Time Off

Paid Holidays

Life Insurance

Disability Insurance

401(k) with matching funds

Tuition Reimbursement

HSA/FSA

Job summary

Abound Credit Union is hiring a Member Solutions Assistant to support collection activities on delinquent member accounts. You will contact members by phone or in person, review accounts, and prepare documentation for collection actions.

Qualifications include a high school diploma or GED, strong communication, and the ability to meet deadlines. The role emphasizes teamwork, reliability, and customer-centric service within our community.

Qualifications

• High school diploma or GED.
• Self-motivation, enthusiasm, and willingness to support others within the Abound team.
• Organized, display attention to detail, and ability to meet deadlines.
• Communication skills, whether it’s with management or verbal/written responses to members or other team members.

Responsibilities

• Receive and process return checks.
• Receive and review accounts on the Negative Shares report and take appropriate action, which can include contacting members by phone or sending written correspondence.
• Identify accounts that need to be recommended for charge off.
• Gather and prepare necessary documentation for further collection activity.
• Communicate with a diverse member base.

Skills

Communication

Attention to detail

Organized

Self-motivation

Team support

Education

High school diploma or GED

Job description

Career Opportunities with Abound Credit Union

A great place to work.

Careers at Abound Credit Union

Share with friends or Subscribe!

Current job opportunities are posted here as they become available.

Are you ready to join a team that is committed to hardworking Kentuckians?

If so, Abound Credit Union might be the place for you!

We are driven by our selfless dedication to members and community. We create a connected, learning-driven, and fun environment that fuels our passion to inspire financial wellness. We do that by sharing our knowledge, strength, and accessibility to provide market-leading value that makes more possible for our members.

Here at Abound Credit Union, culture is a big deal. We roll up our sleeves each day to make this an awesome place to work. We want to bring great things to our communities, be awesome to each other, ready for whatever comes our way, and are hungry to learn and grow as people and professionals. Our best is built from the inside out.

Abound Credit Union is now hiring friendly, enthusiastic, and just overall awesome personalities to carry out collection activities related to delinquent member accounts. As a Member Solutions Assistant you will be responsible for the collection of overdrawn share accounts and NSF foreign checks, which includes communication with the members by telephone and in person, written correspondence, communication with branch personnel & Collection Agencies.

What You’ll Do:

• Receive and process return checks.
• Receive and review accounts on the Negative Shares report and takes appropriate action, which can include contacting members by phone or sending written correspondence.
• Identify accounts that need to be recommended for charge off.
• Gather and prepare necessary documentation for further collection activity.
• Communicate with a diverse member base.

**Full job description will be provided if you are selected for an interview.

What We Need:

• High school diploma or GED.
• Self-motivation, enthusiasm, and willingness to support others within the Abound team.
• Organized, display attention to detail, and ability to meet deadlines.
• Communication skills, whether it’s with management or verbal/written responses to members or other team members.
• Pension
• Health, Dental, Vision and Other Insurance Coverage
• Paid Personal Time Off
• Paid Holidays
• Life Insurance
• Short and Long-Term Disability
• 401(k) with matching funds
• Tuition Reimbursement
• HSA, FSA, and Dependent Care Spending Accounts