Delinquency Solutions Advisor

Abound Credit Union; Fort Knox (KY); On-site; USD 36,000 - 48,000; Full time

Benefits offered by this job

Health insurance

Dental insurance

Vision insurance

Paid time off

Paid holidays

Life Insurance

Short and long-term disability

401(k) with matching funds

Tuition reimbursement

HSA / FSA

Job summary

Abound Credit Union is seeking a Member Solutions Counselor / Collections to contact delinquent members by phone and arrange payment plans to bring accounts current. The role requires careful record-keeping, documentation, and clear communication with a diverse member base.

The position emphasizes teamwork,member-focused service, and adherence to internal collection procedures. It is based at our Fort Knox, Kentucky location, with full-time hours and comprehensive benefits.

Qualifications

• Self-motivation, enthusiasm, and willingness to support others within the Abound team.
• Organized, display attention to detail, and ability to meet deadlines.
• Communication skills, whether it’s with management or verbal/written responses to members or other team members.

Responsibilities

• Contact members, primarily by phone, whose loan accounts are delinquent and secure acceptable arrangements to bring obligations current.
• Maintain accurate records of contacts and arrangements made.
• Gather and prepare necessary documentation for further collection activity.
• Communicate with a diverse member base.

Skills

Self-motivation

Organized

Communication skills

Education

High school diploma or GED

Job description

Abound Credit Union is seeking a Member Solutions Counselor / Collections to contact delinquent members by phone and arrange payment plans to bring accounts current. The role requires careful record-keeping, documentation, and clear communication with a diverse member base.

The position emphasizes teamwork,member-focused service, and adherence to internal collection procedures. It is based at our Fort Knox, Kentucky location, with full-time hours and comprehensive benefits.