Collections Specialist — Help Members Rebuild Finances

ashlandcreditunion; Ashland (KY); On-site; USD 32,000 - 46,000; Full time

Job summary

Ashland Credit Union in Ashland, KY, is seeking a Collection Specialist to join our Collection Department. The role focuses on engaging with members in financial difficulty and providing outstanding service to help them bring accounts current.

You will contact members by phone, text, email, and mail, review delinquent accounts, and assist in repayment plans, with standard hours Monday through Friday 8 a.m. to 5 p.m. EST and occasional evenings and Saturdays. High School Diploma required.

Qualifications

• Ability to discuss financial situations with a member over the phone.
• Proficiency with Microsoft Word, Excel, and related tools.
• Ability to work Monday through Friday 8 a.m. to 5 p.m. EST and occasional evenings and Saturday.

Responsibilities

• Contact members following prescribed Collection strategy by phone, text, email, and mail to assist them in developing plans to bring accounts current.
• Update files and system accounts via the credit union’s delinquent loan recovery system and maintain detailed communications records.
• Perform account research as needed.
• Review delinquent accounts for financial assistance programs and make recommendations to the Collection Manager.
• Assist in repossession and foreclosure management and coordinate with agents and counsel as needed.
• Perform other duties as requested by leadership.

Skills

Phone communication

Customer service

Communication over phone

Education

High School Diploma or Equivalent

Tools

Microsoft Office

Job description

Ashland Credit Union in Ashland, KY, is seeking a Collection Specialist to join our Collection Department. The role focuses on engaging with members in financial difficulty and providing outstanding service to help them bring accounts current.

You will contact members by phone, text, email, and mail, review delinquent accounts, and assist in repayment plans, with standard hours Monday through Friday 8 a.m. to 5 p.m. EST and occasional evenings and Saturdays. High School Diploma required.