Member Services Teller – Service, Referrals & Growth

First Tech Federal Credit Union; Marlborough (MA); On-site; USD 23,000 - 32,000; Full time

Benefits offered by this job

Medical, dental, and vision coverage

401(k) match

Paid time off

Paid federal holidays

Employee pricing on lending products

Job summary

First Tech Federal Credit Union in Marlboro, MA is seeking a Teller to process deposits and withdrawals, balance at day's end, and assist with member requests. You will explain products, cross-sell services, and maintain security compliance across branches as needed.

Ideal candidates have cash handling and customer service experience, strong verbal communication, and basic Windows/Microsoft Office skills. Bilingual abilities are a plus.

Qualifications

• High School diploma or equivalent.
• Prior cash handling experience.
• Customer service experience preferred.
• Strong verbal communication skills.
• Technical skills with Windows and Microsoft Office.
• Bilingual skills are a plus.

Responsibilities

• Process teller transactions including deposits, withdrawals, loan payments and check cashing.
• Assist with end of day balancing.
• Explain DCU products and services and handle member requests.
• Achieve referral goals by identifying member needs and cross-selling products.
• Adhere to security policies and procedures to limit fraud and losses.
• Provide coverage in other areas as needed.
• Suggest efficiency and process improvements.

Skills

Cash handling

Customer service

Verbal communication

Bilingual

Education

High School Diploma or equivalent

Tools

Windows

Microsoft Office

Job description

First Tech Federal Credit Union in Marlboro, MA is seeking a Teller to process deposits and withdrawals, balance at day's end, and assist with member requests. You will explain products, cross-sell services, and maintain security compliance across branches as needed.

Ideal candidates have cash handling and customer service experience, strong verbal communication, and basic Windows/Microsoft Office skills. Bilingual abilities are a plus.