Member Services Teller & Cross-Sell Champion

First Tech Federal Credit Union; Leominster (MA); On-site; USD 23,000 - 32,000; Full time

Benefits offered by this job

Medical, dental, and vision coverage

Generous 401(k) match

Paid Time Off with holidays

Special pricing on lending products

Job summary

First Tech Federal Credit Union in Leominster, MA seeks a friendly Teller to process transactions and assist members with financial needs. You will balance cash, explain products, and support cross-selling while upholding security and accuracy.

The role emphasizes service quality, teamwork, and adherence to policies. A strong customer-service background and cash handling experience are preferred, with bilingual abilities considered a plus.

Qualifications

• High School Diploma or equivalent.
• Prior cash handling experience.
• Previous customer service experience preferred.
• Verbal communication skills.
• Technical skills (Windows, Microsoft Office).
• Bilingual skills a plus.

Responsibilities

• Accurately process all teller transactions such as deposits, withdrawals, loan payments and check cashing, as well as assist with end of day balancing.
• Understand and explain all products and services and complete member requests.
• Achieve individual referral goals by identifying financial needs and educating and cross selling appropriate products and services.
• Adhere to all policies and procedures including security compliance to limit fraud and losses.
• May provide coverage in other branches or departments as needed.
• Identify and submit efficiency and process improvement ideas.
• Perform other job-related duties as assigned.

Skills

Customer service

Cash handling

Verbal communication

Bilingual

Education

High School Diploma or equivalent

Tools

Windows

Microsoft Office

Job description

First Tech Federal Credit Union in Leominster, MA seeks a friendly Teller to process transactions and assist members with financial needs. You will balance cash, explain products, and support cross-selling while upholding security and accuracy.

The role emphasizes service quality, teamwork, and adherence to policies. A strong customer-service background and cash handling experience are preferred, with bilingual abilities considered a plus.