Member Services & Tech Support Specialist

Sam's West, Inc.; Little Rock (AR); On-site; USD 23,000 - 34,000; Full time

Benefits offered by this job

Health benefits

401(k) plan

Life insurance

Paid time off

Disability insurance

Job summary

Sam's West, Inc. operates Sam's Club stores and is seeking a team member to provide exceptional member service at the checkout area. The role includes assisting with purchases, payments, returns, refunds, and exchanges while guiding members on self-service technology.

The position emphasizes maintaining a safe shopping environment, identifying member needs, and promoting the club's products and services. Training and process improvements are part of the duties, along with supporting store

Qualifications

• Experience delivering member service at checkout and in-store assistance.
• Ability to resolve member issues and process payments, returns, refunds, and exchanges.
• Comfort guiding members on self-service technology and store processes.

Responsibilities

• Provide member service and assistance at checkout areas.
• Verify memberships and assist with purchases and payments.
• Handle returns, refunds, and exchanges per policy.
• Promote Sam's Club products and services to members.
• Maintain safety and security procedures and report unsafe conditions.
• Assist with training of new Member Frontline Services associates.

Skills

Customer service

Cash handling

Problem solving

Tools

Self-checkout technology

Job description

Sam's West, Inc. operates Sam's Club stores and is seeking a team member to provide exceptional member service at the checkout area. The role includes assisting with purchases, payments, returns, refunds, and exchanges while guiding members on self-service technology.

The position emphasizes maintaining a safe shopping environment, identifying member needs, and promoting the club's products and services. Training and process improvements are part of the duties, along with supporting store