Member Services Specialist: Help Members & Transactions

Sam's West, Inc.; Provo (UT); On-site; USD 23,000 - 34,000; Full time

Benefits offered by this job

Health benefits

401(k)

Stock purchase

Life insurance

Paid time off (PTO)

Disability insurance

Company discounts

Live Better U education

Job summary

Sam's West, Inc. in Provo, UT is seeking a customer‑focused front‑line associate to assist members, manage checkout, and promote Sam's Club products and services.

You will help with payments, returns, refunds, and exchanges, maintain a safe shopping environment, and train others on self‑checkout technology and store procedures. This role emphasizes service, teamwork, and integrity in a fast-paced retail setting.

Qualifications

• Outlined below are the required minimum qualifications for this position. If none are listed, there are no minimum qualifications.
• Outlined below are the optional preferred qualifications for this position. If none are listed, there are no preferred qualifications.

Responsibilities

• Provides member service.
• Maintains the checkout area.
• Resolves member issues and concerns.
• Promotes Sam's Club products and services.
• Provides guidance and support to members regarding self-service technology.
• Processes member purchases.
• Assists with payments, returns, refunds, and exchanges according to company policies and procedures for different membership and payment types.
• Follows company safety standards, procedures, and guidelines, including conducting safety sweeps.

Job description

Sam's West, Inc. in Provo, UT is seeking a customer‑focused front‑line associate to assist members, manage checkout, and promote Sam's Club products and services.

You will help with payments, returns, refunds, and exchanges, maintain a safe shopping environment, and train others on self‑checkout technology and store procedures. This role emphasizes service, teamwork, and integrity in a fast-paced retail setting.