Member Services Team Lead – Welcome Center

Westfield Area YMCA; Cranford (NJ); On-site; USD 23,000 - 29,000; Full time

Benefits offered by this job

Health insurance

Paid time off

403b Retirement Savings Account

Professional development opportunities

Employee referral bonus program

Complimentary YMCA family membership

Discounts on designated child care

Discounts with other organizations for

Job summary

The Westfield Area YMCA is seeking friendly and reliable individuals to join the Cranford location's Member Services team. You will greet members, enroll new members, assist with membership changes, and help maintain a welcoming, safe facility.

Responsibilities include handling member concerns, answering phones, processing payments, giving tours, and supporting events. CPR/First Aid training will be provided if needed; position offers benefits and opportunities for growth.

Qualifications

• Ability to communicate well, both written and verbal, in English.
• Prior customer service experience is a plus.

Responsibilities

• Greet members, guests and staff at the Welcome Center with a friendly attitude.
• Enroll new members and assist current members with changes to membership/enrollment.
• Monitor facility security and adherence to YMCA procedures.
• Resolve member problems and concerns.
• Answer phones and direct calls as needed.
• Process payments for membership and program registrations.
• Give tours to prospective members as instructed.
• Assist with special events as needed.

Skills

Communication skills

Customer service

Job description

The Westfield Area YMCA is seeking friendly and reliable individuals to join the Cranford location's Member Services team. You will greet members, enroll new members, assist with membership changes, and help maintain a welcoming, safe facility.

Responsibilities include handling member concerns, answering phones, processing payments, giving tours, and supporting events. CPR/First Aid training will be provided if needed; position offers benefits and opportunities for growth.