Member Services Representive - Team Leader

Westfield; Cranford (NJ); On-site; USD 23,000 - 29,000; Full time

Benefits offered by this job

Comprehensive group health insurance (

Paid time off and paid sick leave

403b Retirement Savings Account

Professional development opportunities

Employee referral bonus program

Complimentary YMCA family membership

Discounts on designated child care

Discounts with other organizations for

Job summary

The Westfield Area YMCA in Cranford seeks reliable, friendly individuals to join our Member Services team. You will greet members, answer questions, process transactions and help create a welcoming environment.

Pay starts at $17.00–$21.00 per hour, with shifts Monday–Friday 9–5, plus Saturday and Sunday options. Benefits include health insurance, PTO, retirement account, and free YMCA family membership.

Qualifications

• Must communicate well, both written and verbally, in English.
• Willing to obtain CPR for the Professional Rescuer, First Aid, Emergency Oxygen, EPI and Asthma certifications or equivalent; training on-site.

Responsibilities

• Greet and assist members and participants in a friendly, accurate manner.
• Process transactions, memberships and class registrations.
• Maintain a safe, welcoming environment for all visitors.

Skills

Customer service

Communication

CPR & First Aid

Job description

Description

The Westfield Area YMCA is looking for reliable, friendly and enthusiastic individuals to join our Member Services department at our Cranford location! We offer a fun, positive and inclusive work environment.

Pay: Starts at $17.00-21.00 per hour, depending on experience.

Available Shifts: Monday- Friday 9-5pm; Saturday 11-4pm; Sunday 11-3pm

Benefits:

• Comprehensive group health insurance (medical, dental, vision and Rx)
• Paid time off and paid sick leave
• 403b Retirement Savings Account
• Professional development opportunities
• Employee referral bonus program
• Complimentary YMCA family membership
• Discounts on designated child care programs
• Discounts with other organizations for just being a Y Employee and MORE!

The Westfield Area YMCA is a nonprofit human service organization dedicated to developing the full potential of every individual and family in the communities it serves through programs that build healthy spirit, mind and body for all.The YMCA is a great place to work and to be a part of the community! For more information, please visit our website: https://westfieldynj.org/

Requirements

• Must have the ability to communicate well, both written and verbally, in English
• Must be willing to obtain, maintain and renew CPR for the Professional Rescuer, First Aid, Emergency Oxygen, EPI and Asthma certifications or equivalent; will train on-site
• Must possess the capabilities and maturity to handle the responsibilities involved in maintaining a safe environment
• Must be able to create and maintain positive relations with members, participants and staff effectively.
• Prior customer service experience a plus, but not required