Member Services Team Lead - Drive Service & Growth

Sam's West, Inc.; Fridley (MN); On-site; USD 42,000 - 54,000; Full time

Job summary

Sam's West, Inc. in Fridley, MN is seeking an experienced supervisor to support management in overseeing store operations and associate performance, including assigning duties, training, and guiding service approaches to resolve member concerns.

You will drive member engagement by explaining membership options, processing signups, upgrades and credit accounts, while ensuring policy compliance, teamwork, and integrity across the club.

Responsibilities

• Supervises associates, assigns duties, trains on processes, and provides guidance.
• Promotes membership by informing on types, benefits, processing memberships and upgrades.
• Manages member service: assist purchases, self-checkout, pick-up orders.
• Oversees area, handles claims, returns, merchandising, shrink/damage, and cleanliness.
• Develops and implements processes with managers to meet business needs and compliance.
• Leads teams, coordinates work, provides feedback, and models adaptability.

Job description

Sam's West, Inc. in Fridley, MN is seeking an experienced supervisor to support management in overseeing store operations and associate performance, including assigning duties, training, and guiding service approaches to resolve member concerns.

You will drive member engagement by explaining membership options, processing signups, upgrades and credit accounts, while ensuring policy compliance, teamwork, and integrity across the club.