Member Services Support Specialist

SECU; Asheville (NC); On-site; USD 19,000 - 28,000; Full time

Job summary

SECU in Asheville, NC seeks a member services professional to greet members, respond to inquiries, and direct requests to the right department. You will educate members on accounts and services, open new memberships, and process changes with careful attention to accuracy.

The role involves assisting with account problems, reconciling transactions, and processing card advances with officer approval when required. Office environment with routine clerical tasks and potential cross-training.

Qualifications

• Must speak English fluently and communicate clearly.
• Strong math, organizational, and interpersonal skills.
• Willingness to ongoing training and professional development.

Responsibilities

• Greet members and respond to needs or direct them to the right source.
• Open new memberships and accounts; process changes on accounts.
• Educate members on services and tailor recommendations.
• Assist with account problems, reconciliations, or transaction errors.
• Handle card advances with approval from an officer when needed.
• Answer calls, file paperwork, and scan documents in the Image System.
• May begin training in other branch operations areas.
• Other duties as assigned.

Skills

Communication skills

Mathematical skills

Self-control

Organizational skills

Positive attitude

Professional appearance

Stress tolerance

Computer literacy

Attendance

English fluency

Team collaboration

Customer service

Tools

Image System

Calculator

Job description

SECU in Asheville, NC seeks a member services professional to greet members, respond to inquiries, and direct requests to the right department. You will educate members on accounts and services, open new memberships, and process changes with careful attention to accuracy.

The role involves assisting with account problems, reconciling transactions, and processing card advances with officer approval when required. Office environment with routine clerical tasks and potential cross-training.