Member Services Pro – Banking & Community Engagement

SECU; Mebane (NC); On-site; USD 32,000 - 52,000; Full time

Job summary

SECU is seeking a Member Services Representative in North Carolina. The role involves greeting members, processing transactions, maintaining accounts, and delivering notary services as needed.

You will balance cash, handle wires and foreign currency, and educate members on products while adhering to policies and core values. This position emphasizes community engagement and professional service.

Qualifications

• Must have strong interpersonal skills and be able to educate members on SECU products.
• Experience with account opening, maintenance and cash handling is required.
• Notary Public services may be requested by management.

Responsibilities

• Greet and assist members across in-person, phone and digital channels.
• Process transactions, balance cash drawer and maintain vault accuracy.
• Open and maintain various account types following procedures.
• Handle wire transfers, currency exchanges, and notary services when required.
• Educate members on products and services and document interactions.

Skills

Account maintenance

Customer service

Cash handling

Communication skills

Notary services

Education

High school diploma or GED

Tools

OnBase

CXone

Core banking system

Job description

SECU is seeking a Member Services Representative in North Carolina. The role involves greeting members, processing transactions, maintaining accounts, and delivering notary services as needed.

You will balance cash, handle wires and foreign currency, and educate members on products while adhering to policies and core values. This position emphasizes community engagement and professional service.