Member Services Supervisor & Training Leader

YMCA of Greater Brandywine; Daylesford (PA); On-site; USD 31,188 - 40,542; Part time

Benefits offered by this job

Free family YMCA membership

Medical, dental, vision insurance

Paid holidays and PTO

Babysitting while you work

Retirement savings plan

Job summary

YMCA of Greater Brandywine in Berwyn, PA is seeking a Part-Time Membership Coordinator to deliver outstanding customer service at the Membership Services Center and support member engagement.

The role trains and coaches membership associates, ensures procedures are followed, and collaborates with branch staff to drive conversion and retention, while managing scheduling, memberships, and transactional accuracy.

Qualifications

• High school diploma or GED required.
• Two+ years in membership or sales preferred (three years).
• Demonstrate ability to develop and teach skills.
• Excellent organizational and communication skills.
• Obtain and maintain all new hire certifications within 90 days of hire.

Responsibilities

• Performs all functions of Membership Associates I and II.
• Mentors, coaches and trains staff and volunteers to deliver stellar service.
• Oversees Membership Services Center operations and ensures procedures are followed.

Skills

Customer service

Sales

Communication

Training/mentoring

Education

High School diploma or GED

Job description

YMCA of Greater Brandywine in Berwyn, PA is seeking a Part-Time Membership Coordinator to deliver outstanding customer service at the Membership Services Center and support member engagement.

The role trains and coaches membership associates, ensures procedures are followed, and collaborates with branch staff to drive conversion and retention, while managing scheduling, memberships, and transactional accuracy.