Membership Experience Lead

YMCA of Greater Brandywine; Coatesville (Chester County); On-site; USD 20,664 - 24,796; Full time

Benefits offered by this job

Free family membership

Insurance (medical/dental/vision)

Paid holidays

Babysitting during shifts

Program discounts

Retirement plan 403B

Employee Assistance Program

Education reimbursement

Career development

Referral bonus

Job summary

The YMCA of Greater Brandywine in Chester County seeks a Membership Associate to greet visitors, connect members with programs, and help them navigate the facility. You will play a key role in delivering a welcoming, cause-driven experience that supports healthy living and community.

You’ll develop knowledge of benefits, assist with memberships, manage basic software tasks, and help ensure a safe, friendly environment.

Qualifications

• Welcomes visitors and guides them to appropriate areas.
• Understands YMCA benefits and programs to answer questions.
• Assists with tours for prospective members.
• Operates membership software for processing and updating records.
• Ensures security by verifying membership and screening guests.
• Responds to member inquiries in a timely manner.
• Maintains cash receipts and adheres to procedures.
• Follows opening and closing procedures.
• Maintains professional appearance and signage.
• Wears YMCA apparel and nametag on duty.
• Follows all YMCA policies and procedures.

Responsibilities

• Provides outstanding customer experience by greeting members and guests and helping to direct them to the appropriate areas in the facility.
• Develops and maintains a full understanding of the benefits, offerings, and values of YGBW membership and programming and can articulate them to all types of people with differing needs.
• Assists in giving cause-driven facility tours for prospective members.
• Performs basic functions in the organizational membership software system including but not limited to starting and processing memberships, updating contact information, taking payments, and registering individuals for programs.
• Ensures facility security by scanning members in and checking that their membership is valid before permitting entry. Screens prospects and non-members through the organization’s sexual abuse screening tool before providing entry.
• Answers member inquiries and/or directs to the appropriate staff member, ensuring the inquiry is responded to appropriately and in a timely fashion.
• Maintains accurate cash, receipt records, and financial operating procedures.
• Understands and properly executes opening and closing procedures.
• Maintains a professional atmosphere and presentation with proper and current signage.
• Always wears approved YGBW apparel and name tag when on duty.
• Ensure compliance with all YGBW policies and procedures.

Skills

Customer service

Verbal communication

Cash handling

Bilingual (Spanish/English)

Job description

The YMCA of Greater Brandywine in Chester County seeks a Membership Associate to greet visitors, connect members with programs, and help them navigate the facility. You will play a key role in delivering a welcoming, cause-driven experience that supports healthy living and community.

You’ll develop knowledge of benefits, assist with memberships, manage basic software tasks, and help ensure a safe, friendly environment.