Membership Coordinator

YMCA of Greater Brandywine; Daylesford (PA); On-site; USD 31,188 - 40,542; Part time

Benefits offered by this job

Free family YMCA membership

Medical, dental, vision insurance

Paid holidays and PTO

Babysitting while you work

Retirement savings plan

Job summary

YMCA of Greater Brandywine in Berwyn, PA is seeking a Part-Time Membership Coordinator to deliver outstanding customer service at the Membership Services Center and support member engagement.

The role trains and coaches membership associates, ensures procedures are followed, and collaborates with branch staff to drive conversion and retention, while managing scheduling, memberships, and transactional accuracy.

Qualifications

• High school diploma or GED required.
• Two+ years in membership or sales preferred (three years).
• Demonstrate ability to develop and teach skills.
• Excellent organizational and communication skills.
• Obtain and maintain all new hire certifications within 90 days of hire.

Responsibilities

• Performs all functions of Membership Associates I and II.
• Mentors, coaches and trains staff and volunteers to deliver stellar service.
• Oversees Membership Services Center operations and ensures procedures are followed.

Skills

Customer service

Sales

Communication

Training/mentoring

Education

High School diploma or GED

Job description

Job Location: Upper Main Line YMCA - Berwyn, PA 19312

Position Type: Part Time

Education Level: High School

Salary Range: $22.64 – $29.43 per hour

Job Category: Admin/Office Support

The Membership Coordinator models extraordinary customer service and the Y’s core values; supervises, trains, and coaches membership associates in both service and technical skill areas needed to successfully perform their job; and ensures standard operating procedures are implemented accurately.

Perks & Benefits

• Free family YMCA membership, including outdoor pools
• Medical, dental, and vision insurance, along with paid holidays and plentiful PTO for full‑time employees
• Babysitting while you work (up to 4 hours per day)
• Generous program discounts on childcare, camp, youth sports, swimming lessons and more
• 12% employer contribution to retirement savings upon reaching eligibility and optional 403B retirement savings plan upon hire
• Employee Assistance Program
• Continuing education reimbursement, tuition discounts with Chestnut Hill College and Immaculata University
• Career development and paid training
• Unlimited referral bonus beginning at $300

What You’ll Do

• Performs all functions of Membership Associates I and II.
• Stationed at the Membership Services Center for at least 90% of their time, modeling stellar customer service behavior, while mentoring, coaching, and training staff and volunteers in delivering stellar service to all.
• Oversees successful operation of the Membership Services Center, ensuring member and prospect needs are met/addressed, appropriate and clear procedures are followed, and all team members have a full command of their roles.
• Possesses or quickly develops a command of YGBW’s organizational membership software system, ensuring ability to process all transactions and train membership associates in system operation.
• Develops weekly staff schedules and approves staff time/payroll in HRIS system.
• Oversees processing of income‑based memberships.
• Assists Membership Associates in handling difficult member, guest and/or staff issues with the ability to diffuse concerns, while maintaining a positive attitude and composure.
• Collaborates with branch departments to develop a system of communication that ensures the membership team receives accurate and updated information about branch offerings, schedules, changes and more in a timely manner, equipping them to deliver accurate information to all.
• Works in partnership with the Branch Membership Director to train staff in leading cause‑driven facility tours for prospective members, empowering them to deliver a high level of engagement toward conversion and retention. Assists with hiring, supervising, onboarding and training membership associates.
• Ensures compliance with all YGBW policies and standard operating procedures.
• Performs other related duties as assigned.

Qualifications

• At least 18 years of age required.
• High school diploma or GED required; bachelor’s degree from an accredited college or university preferred.
• Prior knowledge and/or minimum of two years of experience in membership or sales required, 3 years preferred.
• Demonstrate ability to develop and teach skills.
• Excellent organizational and communication skills.
• Obtain and maintain all new hire certifications and trainings within 90 days of hire.

Work Conditions and Physical Demands

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this job, the employee is regularly required to use a computer for extended periods of time and be able to communicate using a computer and phone/smart device. The employee frequently is required to sit and reach, and must be able to move around the work environment. The employee must occasionally lift and/or move up to 10 pounds. Specific vision abilities required by this job include close vision, distance vision, and the ability to adjust. The noise level in the work environment is usually moderate.