Membership Coordinator

YMCA of Greater Brandywine; Devon (PA); On-site; USD 45,000 - 60,000; Full time

Benefits offered by this job

Free YMCA membership

Medical, dental, vision insurance

Paid holidays and generous PTO

Retirement plan with employer match

Continuing education reimbursement

Career development and training

Unlimited referral bonus

Job summary

The YMCA of Greater Brandywine is hiring a Membership Coordinator to model exceptional customer service and uphold the Y’s core values. You will supervise, train, and coach membership associates, ensuring smooth operations at the Membership Services Center and accurate processing of transactions.

In this role, you will develop weekly staff schedules, assist with hiring and onboarding, and partner with branch teams to communicate offerings, changes, and equipment.

Qualifications

• Strong customer service and leadership abilities.
• Ability to train staff and volunteers.
• Proficiency with membership software systems.

Responsibilities

• Oversee operations of the Membership Services Center and ensure quality service.
• Mentor and train membership staff to deliver outstanding customer service.
• Develop staff schedules and manage payroll in HRIS.
• Collaborate with branch departments to share timely information.
• Support branch leadership in tours and member engagement initiatives.
• Maintain compliance with YGBW policies and procedures.

Skills

Organizational skills

Communication skills

Coaching/mentoring

Customer service

Education

High school diploma or GED

Bachelor’s degree preferred

Job description

Overview

The Membership Coordinator models extraordinary customer service and the Y’s core values; supervises, trains, and coaches membership associates in both service and technical skill areas needed to successfully perform their job; and ensures standard operating procedures are implemented accurately.

Who Are We?

The YMCA of Greater Brandywine (YGBW) was named a 2026 Top Workplace by The Philadelphia Inquirer for the third consecutive year. An association of nine YMCAs serving Chester County, the YMCA of Greater Brandywine is a non‑profit organization dedicated to nurturing the potential of every child, promoting healthy living, and fostering social responsibility through life‑changing programs for all.

Perks & Benefits

• Free family YMCA membership, including outdoor pools
• Medical, dental, and vision insurance, along with paid holidays and plentiful PTO for full‑time employees
• Babysitting while you work (up to 4 hours per day)
• Generous program discounts on childcare, camp, youth sports, swimming lessons and more!
• 12% employer contribution to retirement savings upon reaching eligibility and optional 403B retirement savings plan upon hire.
• Employee Assistance Program
• Continuing education reimbursement, tuition discounts with Chestnut Hill College and Immaculata University
• Career development and paid training
• Unlimited referral bonus beginning at $300.00

What You’ll Do

• Performs all functions of Membership Associates I and II.
• Stationed at the Membership Services Center for at least 90% of their time, modeling stellar customer service behavior, while mentoring, coaching, and training staff and volunteers in delivering stellar service to all.
• Oversees successful operation of the Membership Services Center, ensuring member and prospect needs are met/addressed, appropriate and clear procedures are followed, and all team members have a full command of their roles.
• Possesses or quickly develops a command of YGBW’s organizational membership software system, ensuring ability to process all transactions and train membership associates in system operation.
• Develops weekly staff schedules and approves staff time/payroll in HRIS system.
• Oversees processing of income‑based memberships.
• Assists Membership Associates in handling difficult member, guest and/or staff issues with the ability to diffuse concerns, while maintaining a positive attitude and composure.
• Collaborates with branch departments to develop a system of communication that ensures the membership team receives accurate and updated information about branch offerings, schedules, changes and more in a timely manner, equipping them to deliver accurate information to all.
• Works in partnership with the Branch Membership Director to train staff in leading cause‑driven facility tours for prospective members, empowering them to deliver a high level of engagement toward conversion and retention. Assist with hiring, supervising, onboarding and training membership associates.
• Ensure compliance with all YGBW policies and standard operating procedures.
• Perform other related duties as assigned.

Qualifications

• At least 18 years of age required
• High school diploma or GED required, bachelor’s degree from an accredited college or university preferred
• Prior knowledge and/or minimum of two years of experience in membership or sales required, 3 years preferred
• Demonstrate ability to develop and teach skills
• Excellent organizational and communication skills
• Obtain and maintain all new hire certifications and trainings within 90 days of hire

Work Conditions and Physical Demands

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this job, the employee is regularly required to use a computer for extended periods of time and be able to communicate using a computer and phone/smart device. The employee frequently is required to sit and reach, and must be able to move around the work environment. The employee must occasionally lift and/or move up to 10 pounds. Specific vision abilities required by this job include close vision, distance vision, and the ability to adjust. The noise level in the work environment is usually moderate.

Why You Need To Apply

Not meeting every single requirement? That’s perfectly okay! Research shows that women and marginalized groups are often hesitant to apply for jobs unless they meet all the qualifications. If you’re excited about this role, don’t let a few mismatches in your experience hold you back. We want to see your application! You could be exactly what we’re looking for!