Membership Engagement Specialist

YMCA; Clinton (NC); On-site; USD 19,286 - 24,796; Part time

Job summary

YMCA of Southwestern NC is seeking a part-time Membership Services Coordinator to support member services, recruitment, retention and desk operations. This role includes coordinating program registrations, billing tasks, and community events while assisting leadership with rentals and contracts at the branch.

The position emphasizes member-focused service, staff training support and collaboration with leadership to meet branch goals and ensure a welcoming, inclusive environment.

Qualifications

• Bachelor's degree or equivalent education/experience.
• Previous experience in member service.
• YMCA or other nonprofit experience preferred.
• Excellent administrative and computer skills.
• Experience with membership software Daxko Operations preferred.
• Highly attentive to detail.
• Ability to relate effectively to diverse groups.

Responsibilities

• Assist in recruitment, retention and scheduling of staff.
• Develop procedures to achieve strategic goals for the branch.
• Process memberships, billing and related tasks.
• Coordinate program registration, logistics, and welcome desk duties.
• Manage rentals and contracts for the YMCA as needed.
• Participate in staff meetings and quarterly staff trainings.
• Support community events and membership outreach.

Skills

Member service

Administrative skills

Computer skills

Daxko Operations

Communication

Attention to detail

Diversity & inclusion

Education

Bachelor's degree or equivalent experience

Tools

Daxko Operations

Job description

YMCA of Southwestern NC is seeking a part-time Membership Services Coordinator to support member services, recruitment, retention and desk operations. This role includes coordinating program registrations, billing tasks, and community events while assisting leadership with rentals and contracts at the branch.

The position emphasizes member-focused service, staff training support and collaboration with leadership to meet branch goals and ensure a welcoming, inclusive environment.