Member Services Specialist - Welcoming, Enrollment & Support

Westfield Area YMCA; Cranford (NJ); On-site; USD 23,000 - 29,000; Full time

Benefits offered by this job

Health insurance

Paid time off

403b Retirement Savings Account

Professional development opportunities

Employee referral bonus program

Complimentary YMCA family membership

Discounts on designated child care

Discounts with other organizations for

Job summary

The Westfield Area YMCA in Cranford, NJ is seeking friendly, reliable team members for our Member Services desk. Join a welcoming, inclusive environment where you will greet members, enroll new members, handle payments and help maintain a safe facility.

This role offers flexible shifts and opportunities for professional development, plus YMCA benefits such as health insurance, paid time off, a 403b plan and member perks.

Qualifications

• Ability to communicate well, both written and verbal, in English.
• Willingness to obtain and renew CPR/First Aid/EPI/Asthma certifications; on-site training provided.
• Commitment to maintain a safe environment.
• Ability to build positive relationships with members and staff.
• Prior customer service experience is a plus but not required.

Responsibilities

• Greeting members, guests and staff at the Welcome Center with a friendly attitude.
• Enrolling new members and assisting current members with changes to membership/enrollment.
• Monitoring the security of the facility by ensuring adherence to Y procedures and policies for access and safety.
• Resolving member problems and concerns.
• Answering phones and directing calls, as necessary.
• Accurately processing payment for membership and program registration.
• Giving tours to prospective members, as instructed.
• Assisting with special events, as needed.

Skills

Customer service

Communication skills

Fluent English

Education

CPR for the Professional Rescuer certificate

First Aid Certification

Job description

The Westfield Area YMCA in Cranford, NJ is seeking friendly, reliable team members for our Member Services desk. Join a welcoming, inclusive environment where you will greet members, enroll new members, handle payments and help maintain a safe facility.

This role offers flexible shifts and opportunities for professional development, plus YMCA benefits such as health insurance, paid time off, a 403b plan and member perks.