Member Services Representive - Team Leader

Westfield Area YMCA; Cranford (NJ); On-site; USD 23,000 - 29,000; Full time

Benefits offered by this job

Health insurance

Paid time off

403b Retirement Savings Account

Professional development opportunities

Employee referral bonus program

Complimentary YMCA family membership

Discounts on designated child care

Discounts with other organizations for

Job summary

The Westfield Area YMCA in Cranford, NJ is seeking friendly, reliable team members for our Member Services desk. Join a welcoming, inclusive environment where you will greet members, enroll new members, handle payments and help maintain a safe facility.

This role offers flexible shifts and opportunities for professional development, plus YMCA benefits such as health insurance, paid time off, a 403b plan and member perks.

Qualifications

• Ability to communicate well, both written and verbal, in English.
• Willingness to obtain and renew CPR/First Aid/EPI/Asthma certifications; on-site training provided.
• Commitment to maintain a safe environment.
• Ability to build positive relationships with members and staff.
• Prior customer service experience is a plus but not required.

Responsibilities

• Greeting members, guests and staff at the Welcome Center with a friendly attitude.
• Enrolling new members and assisting current members with changes to membership/enrollment.
• Monitoring the security of the facility by ensuring adherence to Y procedures and policies for access and safety.
• Resolving member problems and concerns.
• Answering phones and directing calls, as necessary.
• Accurately processing payment for membership and program registration.
• Giving tours to prospective members, as instructed.
• Assisting with special events, as needed.

Skills

Customer service

Communication skills

Fluent English

Education

CPR for the Professional Rescuer certificate

First Aid Certification

Job description

Description

The Westfield Area YMCA is looking for reliable, friendly and enthusiastic individuals to join our Member Services department at our Cranford location! We offer a fun, positive and inclusive work environment.

Primary Duties

The primary duties include, but are not limited to:

• Greeting members, guests and other staff at the Welcome Center with a friendly and welcoming attitude.
• Enrolling new members and assisting current members with any changes to membership/enrollment
• Monitoring the security of the facility by ensuring adherence to all Y procedures and policies in regards to facility access and safety
• Resolving member problems and concerns
• Answering phones and directing calls, as necessary
• Accurately processing payment for membership and program registration
• Giving tours to prospective members, as instructed
• Assisting with special events, as needed

Pay

Starts at $17.00-21.00 per hour, depending on experience.

Available Shifts

Monday- Friday 9-5pm; Saturday 11-4pm; Sunday 11-3pm

Benefits

Eligible Employees who meet the requirements are entitled to the following benefits:

• Comprehensive group health insurance (medical, dental, vision and Rx)
• Paid time off and paid sick leave
• 403b Retirement Savings Account
• Professional development opportunities
• Employee referral bonus program
• Complimentary YMCA family membership
• Discounts on designated child care programs
• Discounts with other organizations for just being a Y Employee and MORE!

Our Mission

The Westfield Area YMCA is a nonprofit human service organization dedicated to developing the full potential of every individual and family in the communities it serves through programs that build healthy spirit, mind and body for all.

The YMCA is a great place to work and to be a part of the community! For more information, please visit our website: https://westfieldynj.org/

Requirements

• Must have the ability to communicate well, both written and verbally, in English
• Must be willing to obtain, maintain and renew CPR for the Professional Rescuer, First Aid, Emergency Oxygen, EPI and Asthma certifications or equivalent; will train on-site
• Must possess the capabilities and maturity to handle the responsibilities involved in maintaining a safe environment
• Must be able to create and maintain positive relations with members, participants and staff effectively.
• Prior customer service experience a plus, but not required