Member Services Specialist – Tours & Engagement

EXOS; Santa Clara (CA); On-site; USD 21,000 - 34,000; Full time

Benefits offered by this job

Health insurance

401(k) plan

Paid time off

Life and disability benefits

Part-time benefits

Job summary

EXOS is seeking a Substitute Member Services Representative to deliver exceptional member experiences. You will engage with customers, promote club services, and contribute to growing and retaining the membership base.

Responsibilities include addressing inquiries, guiding personalized tours for prospective members, and fostering engagement to support retention and overall operations.

Qualifications

• At least one year in a customer service role.
• Excellent verbal and written communication skills with a polished phone manner.
• Ability to multitask, stay self-directed, and meet goals.

Responsibilities

• Address and resolve customer inquiries, ensuring member satisfaction.
• Conduct personalized site tours for potential members.
• Promote club services to grow profit centers and retention.
• Foster member engagement and relationships to support retention.
• Deliver outstanding customer service and maintain a welcoming atmosphere.
• Perform additional tasks to support team and operations.

Skills

Customer service

Multitasking

Communication

People skills

Professional appearance

Job description

EXOS is seeking a Substitute Member Services Representative to deliver exceptional member experiences. You will engage with customers, promote club services, and contribute to growing and retaining the membership base.

Responsibilities include addressing inquiries, guiding personalized tours for prospective members, and fostering engagement to support retention and overall operations.