Member Services Substitute: Outreach & Tours

20 - EXOS Works, LLC; Redwood City (CA); On-site; USD 22,000 - 33,000; Part time

Benefits offered by this job

health insurance

life and disability benefits

401(k) plan

paid time off

variety of part time benefits

Job summary

Exos is seeking a Substitute Member Services Representative to join our team in Redwood City, CA. You will assist and respond to member inquiries and help guide visitors through our facilities.

You will promote club services, support membership retention, and deliver an exceptional customer service experience while coordinating tours for prospective members. The ideal candidate has at least one year in a customer service role, a friendly, energetic attitude, and the ability to multitask, work

Qualifications

• At least one year of experience in a customer service based role.
• A dynamic personality: enthusiastic, energetic, friendly & personable.
• The ability to multi-task; goal-oriented and self-directed.
• The ability to connect with, inspire and motivate others with strong listening and interpersonal skills.
• Excellent verbal and written communication skills.
• Professionalism: polished appearance and phone manner.
• Flexibility: able to work evenings, weekends and holidays.

Responsibilities

• Assist and respond to customer issues and inquiries
• Create awareness of the Center through community outreach and connectivity
• Grow profit centers through promotion of club services to new and prospective members
• Deliver an exceptional customer service experience for club members
• Sustain and support membership retention through member engagement
• Provide personalized site tours for potential members
• Perform other tasks as assigned

Skills

Customer service

Communication

Multitasking

Interpersonal skills

Professionalism

Flexibility

Job description

Exos is seeking a Substitute Member Services Representative to join our team in Redwood City, CA. You will assist and respond to member inquiries and help guide visitors through our facilities.

You will promote club services, support membership retention, and deliver an exceptional customer service experience while coordinating tours for prospective members. The ideal candidate has at least one year in a customer service role, a friendly, energetic attitude, and the ability to multitask, work