Member Services & Outreach Specialist

Exos; San Diego (CA); On-site; USD 22,000 - 33,000; Full time

Benefits offered by this job

Health insurance

401(k) plan

Paid time off

Life and disability benefits

Job summary

EXOS is seeking a Member Services Representative in California to respond to customer inquiries, promote club services, and deliver exceptional member experiences. You will engage with prospective members, conduct site tours, and support retention through proactive outreach.

The role emphasizes a dynamic, enthusiastic personality, strong communication, and the ability to multitask while working flexible hours including evenings and weekends. Comprehensive benefits accompany full-time employment.

Qualifications

• At least one year of experience in a customer service role.
• A dynamic personality: enthusiastic, energetic, friendly & personable
• The ability to multi-task; goal-oriented and self-directed
• The ability to connect with, inspire and motivate others with strong listening and interpersonal skills
• Excellent verbal and written communication skills
• Professionalism: polished appearance and phone manner
• Flexibility: able to work evenings, weekends and holidays

Responsibilities

• Assist and respond to customer issues and inquiries
• Create awareness of the Center through community outreach and connectivity
• Grow profit centers through promotion of club services to new and prospective members
• Deliver an exceptional customer service experience for club members
• Sustain and support membership retention through member engagement
• Provide personalized site tours for potential members
• Perform other tasks as assigned

Skills

Customer service

Communication

Interpersonal skills

Multi-tasking

Flexibility

Professionalism

Goal-oriented

Job description

EXOS is seeking a Member Services Representative in California to respond to customer inquiries, promote club services, and deliver exceptional member experiences. You will engage with prospective members, conduct site tours, and support retention through proactive outreach.

The role emphasizes a dynamic, enthusiastic personality, strong communication, and the ability to multitask while working flexible hours including evenings and weekends. Comprehensive benefits accompany full-time employment.