Member Services & Engagement Specialist

Exos Partners, LLC; San Diego (CA); On-site; USD 21,000 - 34,000; Full time

Job summary

Exos in San Diego is seeking a Member Services Representative to respond to member inquiries, promote club services, and warmly welcome guests. You will engage with members and prospects, delivering personalized site tours and helping grow the center’s reach through community outreach.

The role requires a minimum of one year in customer service, a dynamic, energetic personality, and strong listening and communication skills. Flexibility to work evenings, weekends, and holidays is needed.

Qualifications

• At least 1 year of customer service experience.
• Dynamic, enthusiastic and personable.
• Ability to multi-task and be goal-oriented.
• Excellent verbal and written communication.
• Professional appearance and phone manner.

Responsibilities

• Assist and respond to customer inquiries.
• Create awareness of the Center through community outreach and connectivity.
• Grow profit centers through promotion of club services to new and prospective members.
• Deliver an exceptional customer service experience for club members.
• Sustain and support membership retention through member engagement.
• Provide personalized site tours for potential members.
• Perform other tasks as assigned.

Skills

Customer service experience

Multitasking

Communication skills

Interpersonal skills

Flexibility

Job description

Exos in San Diego is seeking a Member Services Representative to respond to member inquiries, promote club services, and warmly welcome guests. You will engage with members and prospects, delivering personalized site tours and helping grow the center’s reach through community outreach.

The role requires a minimum of one year in customer service, a dynamic, energetic personality, and strong listening and communication skills. Flexibility to work evenings, weekends, and holidays is needed.