Member Experience & Outreach Specialist

EXOS; New York (NY); On-site; USD 22,000 - 33,000; Full time

Benefits offered by this job

Health insurance

Life and disability benefits

401(k) plan

Paid time off

Part-time benefits

Job summary

EXOS is seeking a Member Services Representative in New York to join our team. You will assist members with inquiries, promote club services, and deliver exceptional service to sustain retention and engagement.

The role requires enthusiasm, a dynamic personality, and the ability to multi-task while maintaining a professional phone manner. Evening, weekend, and holiday availability is expected.

Qualifications

• At least one year of experience in a customer service based role.
• Strong listening and interpersonal skills.
• Excellent verbal and written communication skills.
• Professionalism: polished appearance and phone manner.
• Flexibility: able to work evenings, weekends and holidays.

Responsibilities

• Assist and respond to customer issues and inquiries.
• Create awareness of the Center through community outreach and connectivity.
• Grow profit centers through promotion of club services to new and prospective members.
• Deliver an exceptional customer service experience for club members.
• Sustain and support membership retention through member engagement.
• Provide personalized site tours for potential members.
• Perform other tasks as assigned.

Skills

Customer service

Multi-tasking

Interpersonal skills

Communication skills

Professionalism

Flexibility

Job description

EXOS is seeking a Member Services Representative in New York to join our team. You will assist members with inquiries, promote club services, and deliver exceptional service to sustain retention and engagement.

The role requires enthusiasm, a dynamic personality, and the ability to multi-task while maintaining a professional phone manner. Evening, weekend, and holiday availability is expected.