Member Services & Engagement Specialist

EXOS; Carlsbad (CA); On-site; USD 2,066,000 - 3,444,000; Full time

Benefits offered by this job

Health insurance

Life and disability benefits

401(k)

Paid time off

Job summary

EXOS is seeking a Member Services Representative in California to deliver exceptional customer service, engage with the community, and promote club services to attract and retain members.

The role requires a friendly, energetic personality, strong communication, and flexibility to work evenings, weekends, and holidays. Office-based position with opportunities to provide personalized tours for prospective members and contribute to growth and retention.

Qualifications

• At least one year of experience in a customer service role.
• A dynamic personality: enthusiastic, energetic, friendly & personable.
• Ability to multi-task; goal-oriented and self-directed.
• Strong listening and interpersonal skills to connect with others.
• Excellent verbal and written communication skills.
• Flexibility to work evenings, weekends and holidays.

Responsibilities

• Assist and respond to customer issues and inquiries.
• Create awareness of the Center through community outreach and connectivity.
• Grow profit centers through promotion of club services to new and prospective members.
• Deliver an exceptional customer service experience for club members.
• Sustain and support membership retention through member engagement.
• Provide personalized site tours for potential members.
• Perform other tasks as assigned.

Skills

Customer service

Communication

Multi-tasking

Interpersonal skills

Professionalism

Flexibility

Job description

EXOS is seeking a Member Services Representative in California to deliver exceptional customer service, engage with the community, and promote club services to attract and retain members.

The role requires a friendly, energetic personality, strong communication, and flexibility to work evenings, weekends, and holidays. Office-based position with opportunities to provide personalized tours for prospective members and contribute to growth and retention.